Dear Valued US Airways Customer:
Thank you for your patience during our processing of your claim. We appreciate this opportunity to address your concerns regarding your baggage mishandling.
Please accept our sincere apology for any inconvenience and frustration caused by this incident. We assure you that this is not the impression we wish to convey, or the level of service we strive to provide. Information regarding our baggage service is valuable and will be used as a tool for continuous service improvements.
Reimbursement for the full claimed amount will be mailed under a separate cover. Please allow 10-14 business days for receipt of this check.
We hope you will consider this incident the exception and not the rule. We encourage you to try us again, and look forward to welcoming you back on board another US Airways flight.
Sincerely,
US Airways Central Baggage Resolution
Way to go, US Airways!
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3 comments:
this only happens because you burned your bad luck shirt. or did you?
No, but I haven't worn it again. The shirt will still burn...
sweet. I'm happy for you!
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